For technical inquiries please email us This email address is being protected from spam bots! To display JavaScript must be turned on! with a detailed error description, photos and above all the GCode file of the error as well as the factory file from Simplify3D.
It is very important to send the print files with which problems occur, so that our service team can provide support as quickly and efficiently as possible. Describe your problem as accurately as possible to enable a quick and efficient resolution.
You can find common CAM topics and tutorials at www.3d-druck-knowhow.de
For software/CAM support, we are happy to offer you a support package tailored to your needs. Please contact us for this This email address is being protected from spam bots! To display JavaScript must be turned on!
support form
Please send us the information below. In particular, the Factory and GCode files must be sent as 99% of the problems are found in the software parameters.
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Only then can your data and your request be fully uploaded.